FAQ
What types of flowers and plants does Stems offer?
STEMS specializes in selling a variety of beautiful flowers and plants, including popular products like Amaryllis and Asparagus. Our wide selection of high-quality botanicals allows customers to bring nature's beauty into their homes and spaces.
How do I take care of the flowers and plants I purchase from Stems?
At STEMS, we want to ensure that your flowers and plants thrive in your care. Each product comes with detailed care instructions to help you maintain their health and beauty. We also provide general care tips on our website to guide you in nurturing your botanicals.
Can I customize a flower arrangement or plant selection?
Yes, we offer customization options for flower arrangements and plant selections. If you have specific preferences or requests, please reach out to our customer support team, and we will do our best to accommodate your needs.
What is Stems' return policy?
STEMS has a flexible return policy. If you are not satisfied with your purchase, please contact us within [number of days] days of receiving your order. We will provide instructions on how to return the item for a refund or exchange. Please note that certain conditions may apply, so we recommend reviewing our full return policy on our website.
How long does shipping take?
Shipping times may vary depending on your location and the availability of the product. We strive to process and ship orders as quickly as possible. Once your order is shipped, you will receive a tracking number to monitor its progress. For more information on shipping times and options, please visit our shipping page.
Do you have a return policy?
Yes, click here for more derails.
Do you offer same day deliveries?
No, because our products are customized, they require a minimum of one day after the order is placed to be prepared.
How can I cancel or modify my order?
You can cancel or modify your order through our email or WhatsApp.
Can I make special requests?
Yes, click here for more derails.
Do you offer discounts?
Yes, we offer a 10% discount on the first order. Additionally, we have sales during certain seasons and on special occasions.
Where do you get your flowers from?
Our flowers are sourced from our family farm located in south of Jordan. We take pride in growing and providing the freshest blooms, ensuring quality and supporting local agriculture.